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Offre de services

Offre de services

For every piece of equipment you buy, Markem-Imaje is sure to have the perfect service offer you need to cover your equipment over the months. If on the contrary you are looking for a one-time assistance option, simply refer to our repair on request formula in the table below.

Relying on us will help you:

  • Focus on your core business
  • Help you be more efficient
  • Enhance production reliability
  • Reach a high level of convenience
Service Agreements Warranty Extension Access Standard
Keep performance at an optimal cost
Premium 36
Protect your investment at a fixed cost
Premium 60
Protect your investment at a fixed cost
Repair on request
Repair & Return Advanced Service Exchange*** Service Call
Agreement duration n/a 12/24/36 months 36 months 36 months 60 months - - Printer lifetime
Warranty duration for hardware following the purchase n/a 12 months 12/18* months 36 months 60 months - - -
Repair
Break fix part
n/a - -**
On-site labor
n/a - -** - -
Travel
n/a - -** - -
Maintenance
Preventive maintenance parts
n/a
On-site labor
n/a - -
Travel
n/a - -
Help-desk (Mon-Fri, local working hours) n/a
Operator/technical training n/a - - - - - - -
Available for: n/a SD3, SD5 SD2, SD3, SD5, X40* SD3, SD5, X40 SD3, SD5, X40 SD2, SD3, SD5, X40 SD3, SD5, X40 SD3, SD5, X40

- not available
* Available only for SmartDate X40
** Coverage included during the initial 12 or 18-month warranty only

*** Please check with your local contact if this service is available in your area

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